ENGAGEMENT ASSISTANT

ROLE: ENGAGEMENT ASSISTANT

ORGANISATION: BLUECOAT

DATES: JUNE - APRIL 2019

RESPONSIBILITIES:

SUPPORT THE DAY TO DAY SMOOTH RUNNING OF THE SITE - MANAGE FRONT OF HOUSE AND OFFICE ENQUIRIES AND BE THE FIRST POINT OF CONTACT FOR THE BUILDING, WELCOMING VISITORS, MEMBERS AND TENANTS, EFFICIENTLY DEALING WITH ENQUIRIES EITHER IN PERSON, VIA EMAIL OR THROUGH THE TELEPHONE SWITCHBOARD.
 

OPERATE ONLINE SOFTWARE, MANAGING BOOKINGS AND SCHEDULES, ORGANISING ROOM BOOKINGS, EVENTS AND MEETINGS.

ACTIVELY CONTRIBUTE TO AND PROMOTE ADDITIONAL SOURCES OF INFORMATION SUCH AS THE E- NEWSLETTER, SOCIAL MEDIA PLATFORMS AND WEBSITE - PRODUCING CLEAR COPY, AND DOCUMENTATION MATERIALS AS REQUIRED.

PROMOTE, ACTIVATE AND MANAGE MEMBERSHIPS FOR BLUECOAT’S MEMBERSHIP AND PATRON SCHEME.

MAINTAIN A HARMONIOUS RELATIONSHIP WITH COLLEAGUES AND PARTNERS, EFFECTIVELY BUILDING AND DEVELOPING GOOD RELATIONS WITH FUNDERS, TRUSTEES, TENANTS AND MEMBERS, ENCOURAGING THEM TO CONNECT AND GET INVOLVED WITH EVENTS AND PROGRAMMES, UPDATING THEM AS APPROPRIATE TO OFFERS LINKED TO INDIVIDUAL POINTS OF INTEREST.

DEVELOP BLUECOAT’S PARTICIPATION NETWORK, WORKING WITH ARTISTS AND COMMUNITIES TO DELIVER SOCIALLY ENGAGED WORKSHOPS AND EVENTS, CREATING SESSION BRIEFS, ACTIVITIES AND REPORTS.
 

VISITOR DEVELOPMENT - ACCURATELY PROCESS AND UPDATE DATA INCLUDING VISITOR FIGURES AND FEEDBACK FORMS, SURVEYING AND LOGGING VISITOR DEMOGRAPHICS IN LINE WITH CONFIDENTIALITY AND DATA PROTECTION.
 

SUPPORT THE FINANCIAL OPERATIONS AT BLUECOAT - SENDING AND PROCESSING INVOICES, MANAGING PETTY CASH, EXPENSE CLAIM PROCESSING, CASH AND CREDIT CARD PROCESSING, RECORDING DONATIONS.

BLUECOAT - LIVERPOOL’S CENTRE FOR THE CONTEMPORARY ARTS. HOME TO A YEAR-ROUND PROGRAMME OF EXHIBITIONS AND HERITAGE EVENTS.